SpiceJet Ltd
SpiceJet Ltd 319, Udyog Vihar, Phase IV, Gurgaon - 122016 Haryana, India.
+91 (0)124 4983410 +91 (0)124 7101600
+91 (0)124 4983410 +91 (0)124 7101600
custrelations@spicejet.com
Grievance Addressal -
For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV write to the following:
Contact details of Nodal Officer & Appellate Authority from SpiceJet:
Nodal Officer: Mr. Sachin Suri
E-Mail: nodalofficer@spicejet.com
Work Timings : Monday – Friday – 0900 Hrs – 1800 Hrs
Contact No. : +91 124-3913939
Appellate Authority: Mr. Kamal Hingorani
E-Mail: appellateauthority@spicejet.com
Work Timings : Monday – Friday - 0900 Hrs – 1800 Hrs
Contact No. : +91 124-3913939
Grievance Redressal Procedure:
The below is the procedure for any grievance redressal:
The passenger first has to write to the Customer Experience team at custrelations@spicejet.com; after reviewing the grievance, the Customer Experience agent will share the resolution within 48 hours.
If the passenger is not satisfied with the response of the Customer Experience agent, then they can quote their grievance to the Nodal Officer, who may be contacted at nodalofficer@spicejet.com
If the passenger is still unsatisfied and wishes to appeal, they can lodge an appeal with our Appellate Authority at appellateauthority@spicejet.com quoting their grievance.
